**ELIGIBILITY**
* Products purchased online from **Bellezas** are eligible for exchange or return within **5 days of delivery**.
* Items must be **unused, unwashed, unaltered**, and in their **original condition** with all tags attached.
* Products must be returned in their **original packaging**.
* A **valid proof of purchase** (order confirmation email or order number) is required.
* **Sale or discounted items** are **not eligible** for exchange or return.
* **Fragrances and personal care items** are **non-exchangeable and non-returnable**.
* For incorrect, damaged, or defective items, customers must provide **clear proof** (images or videos).
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**EXCHANGES (ONLINE ONLY)**
* Exchange requests must be initiated within 5 working days of order delivery.
* Requests can be made via the customer support email or contact details provided on the website.
* Order confirmation email and order number must be provided.
* All exchanges are subject to **verification of product condition and eligibility**.
* Bellezas will arrange a courier pick-up of the item but customers have to pay delivery charges.
* Once the returned item is received and verified, the replacement item will be dispatched.
* The exchange process may take 7–10 working days.
* If the requested item is unavailable, a **credit voucher of equivalent value** will be issued, redeemable **online only**.
* **Sale/discounted items and fragrances are not eligible for exchange**.
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**RETURNS (ONLINE ONLY)**
* Returns are accepted **only** if:
* An incorrect item or wrong size was delivered, or
* The product was defective or damaged at the time of delivery.
* Return requests must be submitted within 5 days of delivery.
* Proof of purchase and **evidence of issue** (images/videos) are required.
* Items must be **unused, unwashed, unaltered**, and with **all tags intact**.
* Bellezas will arrange a **courier pick-up** for approved returnsbut customers have to pay delivery charges.
* Once the item is received and verified, customers will be issued a **credit voucher of equivalent value**.
* The return process may take **7–10 working days**.
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**REFUND POLICY**
* **Cash refunds are not offered.**
* Bellezas does **not provide refunds to bank accounts or cards**.
* In cases where an exchange or replacement cannot be provided, a **credit voucher** will be issued.
* Credit vouchers are **redeemable online only** and cannot be exchanged for cash.
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